CSI employs a 6 step process for client engagement:
Identify issues and goals CSI principals work closely with the primary client or funding agency to determine overall goals, expectations and requirements for the exercise. This step allows CSI to customize the simulation and train in to each client's circumstances and objectives and ensures that it will be realistic.
Conduct research & community mapping CSI works with subject-matter experts in client communities, organizations and industries. CSI consults national experts and specialists to develop a detailed model of cause-effect relationships, dependencies and constraints that will serve as the basis for the DXMATM simulation. This step may uncover vulnerabilities that the client can address before the simulation and training take place.
Simulation development CSI builds a customized simulation of the client's community or organization by embedding the research and community mapping into the DXMATM simulator. CSI also creates multimedia segments (simulated TV, radio, email, and fax, and human actors, as needed) that greatly enhance the realism and intensity of the experience
Conduct simulation and training CSI designs its programs for active participation. Participants experience the event, make decisions and view the outcomes in real-time.
Analysis & Recommendations CSI principals and consulting experts analyze and document the outcomes of the simulation. They assess vulnerabilities, interpersonal conflicts and other issues revealed during the exercises.
Plan and implement actions Working with the client, CSI principals develop recommendations for improvement of processes, responses, protocols and communication. The recommendations range from team building and better communication between departments and organizations to quicker responses to system failures and breakdowns.