CSI distinguishes between education and training. Although both are valuable, they serve different purposes.
Training seeks to develop habits and instinct so that trained people can act quickly and without stopping to think. Drills and field exercises are examples of useful training tools.
Education fosters familiarity but not habit; it develops the ability to face a dilemma, think deliberately, rapidly, and effectively about it, and decide upon a course of action.
Only through realistic, credible crisis scenarios can participants learn to make effective decisions under extreme circumstances and review the outcomes of the decisions made to achieve better results in a real emergency. In fact, according to a recent study conducted for the Department of Defense, existing plans and exercises don't get the job done:
"More worrisome than the disjointed nature of plans and exercises is the lack of any effective process for learning based on exercise experience. Observations are made during exercises, but there are no mechanisms to promulgate lessons throughout the many organizations involved. Lessons are taught, but lessons are not learned." [Source: Defense Imperatives for the New Administration, August, 2008, p. 49]
CSI provides crisis management education to leaders in an organization by developing and presenting a realistic, customized simulation of a crisis. CSI guides them through their management of the crisis and works with them to analyze and improve their response strategy, tactics, decision-making and communication.