THE CSI APPROACH
Security plans and crisis response policies are critical in every organization. But how do we know they work? How will people [leaders and their direct reports] respond when a crisis hits? Will they adhere to the plan? Will everything work the way the plan says it should? How will each team member's actions affect the outcome?
Leaders in any type of crisis situation need to understand how they work under intense pressure and how those around them will support them in an emergency.
CSI simulations are intended to validate an organization's existing crisis management plans. The full-scale simulations incorporate features of existing plans and stress-tests their viability and execution.
The proprietary DXMATM simulation technology effectively and uniquely models the way in which different roles [i.e., police departments, hospitals and healthcare providers, emergency workers and city officials] interact with each other as well as influence and impact the final outcome of the exercise. DXMATM helps identify vulnerabilities in any crisis plan and improve the preparedness of corporations, government agencies and communities to manage an emergency.
PROVIDING REAL-WORLD EXPERIENCE
Unlike table-top exercises, CSI simulations use realistic props, computer-generated information exchanges and multi-media to make participants feel as though they are in a "live" crisis. Also unlike table-top exercises, software-based simulations track and record participant responses for later analysis.
While field exercises provide similar large-scale situation creation, they are one-time events and can't be replicated without great expense. Truly dangerous scenarios can't be created for fear of harming participants and since the exercises may not take place in-house, they aren't private. Also, the actions taken by participants can't be recorded and analyzed for areas of improvement.
Once the exercise is completed, CSI provides an analysis of how the decisions made by each participant affected the outcome. Simulations can be repeated to further hone skills and to change scenario outcomes based on alternate choices. Repetition can continue until the organization feels satisfied with its crisis management capabilities.